Storage Pimlico Terms of Service
These Terms and Conditions set out the basis on which Storage Pimlico provides storage, handling, and removal-related services to customers in the United Kingdom. By placing a booking, using our storage facilities, or instructing us to provide any associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, or organisation that requests or uses our services.
Services means any storage, removal-related, handling, loading, unloading, packing, or ancillary services provided by Storage Pimlico.
Goods means the items that you deliver to our facility or that we collect, handle, transport, or store on your behalf.
Contract means the agreement between you and Storage Pimlico for the provision of Services, incorporating these Terms and Conditions.
Site means any storage facility, warehouse, or other premises operated or used by Storage Pimlico to provide the Services.
2. Scope of Services
Storage Pimlico provides storage and related services, which may include removal and transportation services to and from our Sites. Services are subject to availability and may vary depending on the nature of your Goods, your preferred dates, and operational constraints.
We reserve the right to refuse to provide Services in respect of any Goods that we reasonably consider to be unsuitable for storage or handling, hazardous, illegal, excessively fragile, or otherwise present a risk to people, property, or the environment.
3. Booking Process
To use our Services, you must make a booking with us in advance. Bookings may be made by completing a booking form or request through our chosen communication channels, as made available by us from time to time. We will provide you with a quotation based on the information you supply, including but not limited to the volume or nature of the Goods, access conditions, required dates, and duration of storage.
A booking is not confirmed until you have accepted our quotation and we have issued a confirmation. By accepting the quotation, you warrant that all information you have provided is accurate and complete. If the information supplied is inaccurate or incomplete, we reserve the right to adjust the price, alter the Services, or decline to proceed.
Any changes to your booking, including changes to dates, addresses, access requirements, or the volume or type of Goods, must be notified to us as soon as reasonably possible. We will use reasonable endeavours to accommodate such changes, but this cannot be guaranteed and may result in additional charges.
4. Quotations and Pricing
All quotations are given in good faith based on the information provided at the time of enquiry. Unless otherwise stated, quotations are valid for a limited period, after which we may revise them. All prices are exclusive of any applicable taxes or levies unless explicitly stated otherwise.
We reserve the right to charge for additional work arising from circumstances not notified to us at the time of booking, including but not limited to restricted access, additional Goods, delays caused by you or by third parties acting on your behalf, or any requirement for extra labour, equipment, or materials.
5. Payments and Invoicing
Unless we have agreed otherwise in writing, payment for our Services is due in advance of the commencement of the Services. This may include an initial deposit and payment of the balance prior to or on the date of service. For ongoing storage Services, charges are generally payable in advance for each storage period as notified to you.
We may issue invoices in accordance with the agreed schedule. You agree to pay all invoices in full, in cleared funds, by the due date specified. Failure to make payment on time may result in suspension or termination of Services, refusal to release Goods, and the application of interest on overdue amounts.
Interest on late payments may be charged at the statutory rate applicable in the United Kingdom from time to time, or at such other rate as we may reasonably specify, from the due date until the date of actual payment, whether before or after judgment.
We may require a deposit or security payment at our discretion. Any such deposit may be applied against unpaid charges or other sums due to us. Where a deposit is held and all sums have been paid in full, we will refund any remaining balance in accordance with our internal procedures.
6. Cancellations and Amendments
You may cancel or amend your booking subject to the provisions of this clause. Any cancellation or amendment request must be communicated to us through our accepted communication channels and will be effective only when acknowledged by us.
For cancellations made more than a specified number of working days before the scheduled start of Services, we may permit cancellation without charge or with a reduced cancellation fee, depending on the nature of the booking and any costs already incurred. For cancellations made closer to the scheduled date, we may charge a cancellation fee up to the full amount of the agreed price, particularly where staff, vehicles, equipment, or storage space have been reserved specifically for your booking.
Where you request to change dates or materially alter the nature or scope of the Services, we reserve the right to treat such changes as a cancellation and new booking, and to apply the relevant cancellation or amendment charges.
If we need to cancel or materially change your booking due to events beyond our reasonable control, we will notify you as soon as reasonably practicable and, where possible, offer an alternative date or solution. Our liability in such circumstances will be limited to a refund of any sums paid for Services not provided, and we will not be responsible for any indirect or consequential losses.
7. Access, Delivery, and Collection
You are responsible for ensuring that we have suitable and safe access to any premises or locations where we are required to collect, deliver, or handle Goods. This includes, without limitation, providing accurate access details, securing necessary permissions, arranging for parking, and ensuring that the premises are safe and free from hazards.
If access is restricted or unsafe, or if we are unable to carry out the Services because you or your representative are not present as agreed, we may charge for wasted time, additional labour, waiting time, or rearranged attendance. We are not responsible for losses arising from delays or failures caused by inadequate access or your failure to comply with this clause.
It is your responsibility to ensure that all Goods are suitably packed, labelled, and prepared for storage or handling, unless we have expressly agreed to provide packing services. We will not be liable for damage arising from insufficient or improper packing carried out by you or parties acting on your behalf.
8. Customer Obligations
By entering into a Contract with us, you agree to:
Provide accurate and complete information about the Goods and the Services required.
Ensure that you have full legal title to, or authority over, the Goods and are entitled to contract for their storage, handling, or removal.
Comply with all applicable laws and regulations in relation to the Goods, including but not limited to health and safety, environmental, and waste regulations.
Refrain from storing or requesting us to handle prohibited items, including but not limited to hazardous materials, explosives, illegal substances, live animals, perishable foodstuffs likely to decay, and any items that may cause damage or nuisance.
9. Prohibited and Restricted Goods
We do not accept for storage or handling any Goods that are illegal, hazardous, explosive, corrosive, flammable, toxic, radioactive, or otherwise dangerous. We may also refuse Goods that are excessively fragile, of exceptional value, or require special licensing or conditions that we are not equipped to provide.
If any such Goods are delivered to our Site or collected by us without our prior written consent, we may arrange for their removal, disposal, or destruction at your expense and without liability to you, and you shall indemnify us against all resulting loss, damage, or claims.
10. Waste Regulations and Disposal
Storage Pimlico operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service. You must not use our Services to dispose of waste, rubbish, or items that you have no intention of retaining.
Where, with our prior agreement, we remove unwanted items or assist with disposal, you authorise us to determine the most appropriate method of disposal, which may include reuse, recycling, or disposal at a licensed facility, in line with relevant regulations. Additional charges may apply for such services, and we may pass on any fees, levies, or charges imposed by third parties or regulatory bodies.
You must not leave any waste or unwanted materials at our Site or at any premises we attend without our express agreement. If you do so, we may arrange for their removal and charge you for all associated costs, including handling, transportation, and disposal fees.
You remain responsible for ensuring that any items presented for disposal or removal do not breach applicable laws, do not contain hazardous substances, and do not endanger our staff, contractors, or the public. You agree to indemnify us for any claims, losses, or penalties arising from your breach of this clause.
11. Liability and Risk
All Goods are stored, handled, and transported at your risk, subject to the limitations in this clause. While we take reasonable care in the provision of our Services, we do not guarantee that Goods will not be damaged or lost, and our liability is limited as set out below.
We will not be liable for any loss, damage, or deterioration of Goods arising from inherent defects, natural wear and tear, atmospheric or environmental conditions, changes in temperature or humidity, insufficient or improper packing by you, or any other cause beyond our reasonable control.
Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to the lower of the actual replacement cost of the affected Goods or a reasonable limit per item or per consignment, as specified in our quotation or other contractual documents. It is your responsibility to ensure that you have appropriate insurance in place for the full value of your Goods.
We shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of revenue, loss of business, or loss of opportunity, even if we have been advised of the possibility of such losses.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
12. Insurance
Unless expressly agreed otherwise, our charges do not include insurance for your Goods. You are strongly advised to arrange your own insurance cover for the full value of your Goods, both during transport and while in storage.
Where we agree to offer or arrange insurance, such cover will be subject to separate terms, conditions, and exclusions imposed by the insurer. Our liability in respect of insured Goods will be limited to any proceeds actually received from the insurer, less any applicable excess, and we shall not be liable for any shortfall between the value of the Goods and the insurance payout.
13. Right of Lien and Sale of Goods
We have a lien over your Goods for all amounts due and payable to us under any Contract. This means that we may retain possession of your Goods until all outstanding charges, interest, and costs have been paid in full.
If any sums remain unpaid after a reasonable period, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of your Goods and apply the proceeds in or towards satisfaction of the amounts owed. Any surplus, after deduction of our costs of sale and other expenses, will be held for you, but we shall not be obliged to account for any interest.
14. Termination
Either party may terminate the Contract for ongoing storage or regular Services by giving the period of notice stated in our quotation or other contractual documents. If no period is stated, reasonable prior written notice must be given.
We may terminate the Contract immediately and without liability if you commit a material breach of these Terms and Conditions, fail to pay any sum due, become insolvent, or are otherwise unable to pay your debts as they fall due. On termination, all charges up to the date of termination shall become immediately payable, and you must arrange for the prompt removal of your Goods from our Site, subject to our lien rights.
15. Data Protection and Privacy
We will collect and process personal data relating to you and, where relevant, your representatives, for the purpose of providing the Services, administering your account, and complying with our legal obligations. We will handle such data in accordance with applicable UK data protection laws and our internal privacy practices.
By using our Services, you consent to the processing of your personal data for these purposes. You may have rights to access, correct, or request deletion of certain personal data, subject to legal limitations.
16. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should notify us as soon as reasonably possible, providing full details of your concerns and any relevant supporting information. We will investigate and respond in a timely manner.
We encourage you to attempt to resolve any dispute with us amicably. If a dispute cannot be resolved informally, either party may pursue its rights through the courts of the applicable jurisdiction, as set out in these Terms and Conditions.
17. Variations to Terms
We reserve the right to amend or update these Terms and Conditions from time to time. Any such changes will take effect when published or otherwise notified to you and will apply to new bookings and ongoing Services from the date of notification. Your continued use of our Services after such changes shall constitute your acceptance of the updated Terms and Conditions.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Contract, or the Services, whether in contract, tort, or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, provided that we reserve the right to bring proceedings in any other court of competent jurisdiction where necessary to protect our rights or enforce any judgment.
19. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
You may not assign, transfer, or subcontract any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations without your consent, provided that this does not materially reduce the level of service provided to you.
These Terms and Conditions, together with any quotation, confirmation, or other documents expressly incorporated by reference, constitute the entire agreement between you and Storage Pimlico in relation to the Services and supersede all prior discussions, correspondence, or understandings.
